STS Elevates Federal Customer Experience with AWS Service Delivery Partner Status for Amazon Connect


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[WASHINGTON, DC, March 12, 2024] - Simple Technology Solutions (STS), an 8a HUBZone small business providing leading-edge enterprise cloud and data services solutions to federal government agencies, proudly announces achievement of AWS Service Delivery Partner status for Amazon Connect. This prestigious specialization solidifies STS's deep technical knowledge, experience, and proven success delivering modernized contact centers, services desks, and omni-channel digital experiences with Amazon Connect - AWS’s cloud contact center-as-a-service platform. As the sole 8(a) HUBZone Small Business with this Service Delivery Partner designation, STS uniquely positions itself as a leader in federal customer experience (CX) solutions using AWS services.

Attaining the AWS Service Delivery Partner status entails rigorous evaluation, including the submission of multiple reference architectures and customer success stories. It places STS among an elite group of companies recognized for excellence in delivering Amazon Connect solutions and solidifies the company’s leadership in government contact center transformation.

“STS has been supporting the Federal Government’s cloud journey since our inception in 2014. Many agencies still have contact center workloads on legacy, on-premise infrastructure. This is a huge cost center that vastly limits how agencies engage with citizens and employees. ," says Angela Krisinger, Amazon Connect Practice Lead and Principal Architect at Simple Technology Solutions. “We are excited to bring Amazon Connect to more federal agencies so they can better engage with customers across digital channels, reducing handle and wait times and cost, and improving agent and customer satisfaction. As the only 8(a) HUBZone Small Business with the Service Delivery designation, we offer agencies several frictionless acquisition strategies to migrate contact center and help desk workloads to the cloud. Agencies who made the move saw cost reductions as well as a faster path to innovation.”

By achieving the AWS Service Delivery Partner Program, STS gains enhanced visibility and access to resources, further reinforcing its role as a trusted partner for federal agencies modernizing contact centers and service desk workloads for improved customer communications and operational efficiencies. This recognition underscores STS’s commitment to delivering cost-effective, user-friendly CX solutions that are future-proof, interoperable, scalable, and secure.

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